Payment Terms

We take 50% of the estimated minimum cost and invoice that right away, once paid our team get to work.

We then depending on the project size may have a milestone payment requirement i.e. we reach an agreed point of the project a further invoice is automatically generated for payment, once paid we move forward to the next part.

Or where a project is typically within Launch or Grow we finish the project, send the final invoice and once paid upload your website and IP to your chosen host provider.

At eCommerce23 (, we are committed to providing our customers with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we will do our best to make it right.

Refund Policy

We offer a full refund on all products returned within 7 days of the original purchase date, as long as the product is in its original condition and packaging. To initiate a refund, please contact us at to request a return authorization.

Return Policy

If you receive a damaged or defective product, we will replace it free of charge. If you would like to return a product for any other reason, you may do so within [insert time frame, e.g., 30 days] of the original purchase date. Returned products must be in their original condition and packaging.

To initiate a return, please contact us at to request a return authorization.


In some cases, we may not be able to offer a refund or return, such as for products that are perishable, custom-made, or used. In these cases, we will do our best to work with you to find a resolution that meets your needs.


Customers are responsible for shipping costs associated with returning products, unless the product is damaged or defective.

Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at